How To Increase Your Customers In Two Key Ways
Growing your business means more cash for you now plus a higher future sale price if you decide to sell your business.
Over the coming weeks, we will publish four articles full of ideas to help you grow your business.
The four articles will cover:
- Increase your customers
- Find new markets – with existing products or services
- Develop new products or services – to open new markets
- Improve profit
Here’s the first area… How to increase your customers – in 2 key ways
1. FOCUS ON EXISTING CUSTOMERS
Target your best customers with offers
Identify the customers who generate the most profit for your business or who have the most potential for additional sales. Actively engage with these customers to gain more sales. Find out how you can utilise the 80/20 rule in business.
Research what else you can sell
Conduct online surveys or ask customers directly to discover the other products or services that might be of interested. For example, if you own a convenience store, ask your staff to engage customers informally at your checkout and to note what else they would like to buy. Add some of these suggestions to your product or service line.
Investigate creating a customer loyalty scheme
Build a loyalty system with points or loyalty cards to encourage more frequent purchases and track your customers’ buying habits with the data you collect. For example, if you run a winery, keep a record of your customers so each time they visit they can gather credit towards a free bottle of wine. This can also help identify sales opportunities.
Create a customer database to target offers
Collecting customer emails or addresses enables you to contact them with special offers, extra items or useful information. For example, if you had your own taxi business, you could email discounted fares to customers at slower times of the year. Learn how to set up an online business.
Train staff on ways to improve sales conversions
Ensure your business has friendly, helpful staff trained in sales techniques so they can take advantage of converting enquiries into sales. Run in-house sales sessions or engage a sales consultant.
Offer incentives for your staff to sell more
Help your staff on-sell to existing customers by offering incentives. For example, if you operated an adventure tourism business with multiple activities you could offer bonuses for selling certain products or increasing the average sale. Learn more about how to build a powerful team.
Build a community through social media
Start a Facebook, LinkedIn or Twitter campaign (whichever is most relevant to your business). Talk about your business and its customers to increase the profile of your business and encourage additional purchases. Find out more about the growing role of social media in business.
Build a community through social media
List the products or services your customers have previously bought and then match complementary items that you could sell to them. Contact them with offers. Always encourage customers to consider buying a higher net margin product or service. Learn about the art of cross-selling.
Review your business plan
Go over your business plan to assess and update anything that’s recently changed. Check you’re still on track for your growth goals and make any necessary adjustments.
2. FIND NEW CUSTOMERS (WITHIN THE CURRENT MARKET)
Use direct marketing that gets results
Measure the response rates to each area of your direct marketing campaign, whether it be email advertising, direct mail, or online click-throughs. Invest more of your marketing budget into what gets results. For example, if you’re an electrician, consider doing a mail drop in your local area, advertising your services.
Create exclusive offers
Create an introductory offer for new customers only. Sacrifice your regular profits to gain loyal customers that will buy again on a regular basis. Consider what the Australian Government’s business website has to say about finding new customers.
Find ways to generate word of mouth
Build up positive word-of-mouth referrals by:
- Getting testimonials from customers,
- Encouraging regulars to refer their friends or family to your business
- Speaking at events and networking inside chambers or business associations
For example, if you own a printing business that offers customised printing, get feedback from your customers and ask if you can use their quotes on your website.
Increase your profile through online directories
To increase your online presence, list your business on the most popular online directories, such as Yelp. Alternatively, use these resources to uncover potential new customers (especially through industry directories).
Increase web traffic by improving your search engine optimisation (SEO)
Search Engine Optimisation (SEO) will help increase your website’s traffic leading to a growth in your customer base. Spend some time determining your site’s keywords and keyword phrases so it attracts the right traffic for your business.
Purchase search keywords to improve your online exposure
Consider paying for search engine marketing (SEM) so that when customers search for your business products your web address is more likely to come up than others. For example, if you’re a Lawyer catering to small businesses, you might find there’s a lot of competition so think about paying for an ad that appears on the first search page.
SEO and SEM can unnerve the uninitiated so you could consider engaging an external firm to assist you.
Use Instagram to display your business
Instagram allows the story of your business, and its offerings to be visually told through images. When potential customers like your product or service images (which are linkable to your other social media accounts), you might get an avalanche of views.
Create regular blogs
Keep your content fresh and updated by writing regular blogs (informal content posted online in a chronological order) about your business, your people, and successful case studies. Regular blog content can be important for increasing your SEO and driving traffic to your website.
Run demonstrations or workshops to educate clients
Run demonstrations, workshops or events to showcase your business to existing or new customers. For example, if you’re a martial arts instructor going it alone, create a series of workshops to show potential clients the skills and benefits of learning through you.
Network by joining business associations
Networking with like-minded business individuals is crucial to managing the right business contacts in your industry. Uncover potential customers by attending industry events.
Create a targeted marketing plan
Outline a specific marketing strategy that’s aimed at new customer segments. Then develop a precise advertising plan to build awareness and encourage purchases. For example, if you’re targeting truck drivers, create a billboard theme that plays on words and back that up with occasional radio adverts.
Why not book in for a 30 minute meeting with one of our expert accountants and business advisors to brainstorm the above ideas and create a tailored Action Plan? This will empower you to increase your customers, thus leading to more profits for you, and increasing the value of your business! Give us a call on 03 5821 9177 and one of our expert Accountants can help you.
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